- Due to COVID-19 production or shipping may take longer than expected. We will keep you up to date if your order falls within this category.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) is on backorder or unavailable we will reach out to you via e-mail or phone number to let you know of the delay or unavailability. For item(s) that are on backorder, if after we send the notification to you and we do not receive a reply within 1 business day, we process the order and submit it to the supplier to preorder your item(s) which will reserve your product(s) once it becomes available. If you decide to cancel the order after it has been processed but before shipment you will receive a refund minus a processing fee of 3.5% of the total order. If you choose to cancel the order after it has shipped restocking fees may apply. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.